SERVICE TECH - JOB SUMMARY
Troubleshoots, diagnoses and repairs equipment with accuracy and
good time management
Understands schematics and is comfortable with researching
mechanical issues from resource library
Manages multiple repair and maintenance projects as requested
Maintains a clean bay, and handles both customer and company
equipment with care
Provides good written reports on repair estimates as well as on
completed tasks
Works as a team with Service Lead, technicians, sales
representatives and parts team to pull resources together to best
serve customers
THE RIGHT CANDIDATE
Actively seeks information to be aware of changes and new technical
information in the industries we serve
Has experience working with John Deere equipment or other
competitive brands
Has electrical, hydraulics and mechanical knowledge or training
Is familiar with Windows computer system
Has outstanding customer and communications skills
We Offer:
Retirement Plan 401K & Profit Sharing Retirement Incentive
Employee Retail Discount
Health & Dental Insurance
Group Insurance and Group Discount Programs
Holidays & Sick Time
Uniform Stipend
We are a strong team and have excellent education resources and opportunities available through John Deere and the other manufacturers we represent . We have a strong commitment to continuing education and furthering the career of all our team members.
While our roots are in agriculture, we have expanded our products and services to include homeowners, large property owners, landscapers, commercial lawn care companies, golf courses, schools, and municipalities. With us, you will find great diversity of knowledge and multiple learning opportunities.
Here are some of the Jobs We Offer
Summary of Job Descriptions
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| Parts Sales Support | Service Technician | Sales Support |
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-Takes care of customers requests for parts and other accessories from telephone, fax, email or personal interaction at the store Identifies customer parts needs from schematics, equipment information or technical manuals -Handles the efficient stocking, display and sorting of parts in both the showroom and the stock room -Supports the Service Department with resources for parts. Keeps good flow of communication to support technicians -Follows through on promises made to customers and also networks to find other solutions to meet our customers needs -Maintains a clean, neat, and pleasant environment for our customers with effective merchandising -Researches & promotes the features and benefits of all the product lines we carry THE RIGHT CANDIDATE -Has basic knowledge of mechanics, small engines or farm equipment. -Has outstanding customer and communications skills -Is familiar with Windows computer system |
-Troubleshoots, diagnoses and repairs equipment with
accuracy and good time management -Understands schematics and is comfortable with researching mechanical issues from resource library -Manages multiple repair and maintenance projects as requested -Maintains a clean bay, and handles both customer and company equipment with care -Provides good written reports on repair estimates as well as on completed tasks -Works as a team with -Service Lead, technicians, sales representatives and parts team to pull resources together to best serve customers THE RIGHT CANDIDATE -Actively seeks information to be aware of changes and new technical information in the industries we serve -Has experience working with John Deere equipment or other competitive brands -Has electrical, hydraulics and mechanical knowledge or training -Has outstanding customer and communications skills |
- Handles customer equipment requests promptly and
professionally -Researches equipment solutions to meet customer needs -Develops comprehensive sales proposals for customers with options and prices -Follows up on customers request for more information -Supports customers needs for information with demonstrations and one-on-one orientations -Studies program options, new products, financing alternatives and John Deere support programs to educate and coach customers during the sales process -Communicates effectively with service department to set up units for customers -Handles all sales related documentation in an accurate and timely manner. THE RIGHT CANDIDATE -Enjoys finding solutions to customer problems or needs -Has knowledge or experience with Sales of ag and lawn & garden equipment -Is computer literate and has excellent customer service skills |
